Shipping policy

Shipping & Return

Shipping Policy

Shipping Options

  • Standard Shipping
     Orders are typically delivered within 3–7 business days after dispatch.
     Shipping costs are calculated at checkout based on your delivery address and order size/weight.

  • Expedited Shipping
     Orders are typically delivered within 2–5 business days after dispatch.
     Expedited shipping rates are calculated at checkout.

  • Priority Shipping
     Where available, Priority orders are typically delivered within 1–3 business days after dispatch.
     Priority shipping rates are calculated at checkout.

 

 

Free Shipping

From time to time, Easment may offer free shipping promotions on eligible orders.

  • Details of any free shipping offer (including order-value thresholds and applicable regions) will be clearly displayed on the website and/or at checkout.

  • Combining orders, changing the shipping address, or altering shipping preferences may affect eligibility for free shipping.

 

 

Order Processing

  • Orders are usually processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).

  • If an item is on pre-order or temporarily out of stock, it will be shipped as soon as it becomes available.

  • Any significant delays will be communicated by email where possible.

 

 

Shipping Areas

  • At this time, we ship to addresses within the United States.

  • For Easment products purchased through Amazon, please refer to Amazon’s shipping options and timelines shown at checkout.

 

 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available).
 You can use this tracking number to monitor delivery status through the carrier’s website.

 

 

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, carrier rules, or destination.
 Any such restrictions will be noted on the product detail page or at checkout.

 

 

Lost or Damaged Items

If your order is lost, arrives damaged, or you receive the wrong item, please contact us as soon as possible at service@easmentllc.com with your order number and photos (if applicable).
 We will work with you and the carrier to investigate and resolve the issue promptly.

 

 

100% Money-Back Guarantee & Return Policy

We want you to feel safe trying Easment products. If you’re not happy, we’re not happy. That’s why we offer a 100% money-back guarantee within 30 days of receiving your order.

Return Window

  • You have 30 days from the date you receive your item to request a refund or return under our 100% money-back guarantee.

 

 

Eligibility for Refund or Return

Because our products are health and personal-care items, we handle each case with care and try to be fair to both our customers and our team:

  • Unopened items
     If you haven’t opened or used the product, you can return it in its original packaging within 30 days for a full refund.

  • Opened items (first-time try)
     If you have opened and tried the product but are not satisfied, please contact us within 30 days. Under our 100% money-back guarantee, we will work with you to provide a refund or replacement for one opened unit per product, even if it has been used.

  • Multiple units / larger orders
     If you purchased multiple units of the same product, we may ask you to return any unopened bottles in order to process a full refund, so that those items can find a new home.

 

 

How to Start a Return or Claim the Guarantee

To start a return or request a refund, please contact us at service@easmentllc.com with:

  • Your name

  • Order number

  • The item(s) you’re contacting us about

  • A short description of the issue (for example: “didn’t feel any effect,” “skin felt irritated,” etc.)

If a physical return is needed, we will provide you with:

  • The return shipping address (usually our facility in Denver, Colorado), and

  • Simple instructions on how and where to send your package.

Items sent back to us without contacting us first may not be accepted.

Amazon orders: If you purchased Easment products through Amazon, please submit your return or refund request directly through your Amazon account, following Amazon’s return policy and process. Our money-back philosophy is the same, but the process runs through Amazon’s system.

 

 

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if:

  • The item is defective or damaged, or

  • You received the wrong item,

so that we can evaluate the issue and make it right, which may include a replacement, store credit, or refund.

 

 

Non-Returnable Items

We do not accept returns on:

  • Gift cards, and

  • Clearly marked final sale / clearance items that are listed as non-returnable.

For safety reasons, we may not accept returns of products that are severely damaged, heavily used, or altered beyond normal trial use.

If you’re unsure whether your item qualifies, please contact us before sending anything back.

 

 

Exchanges

If you’d like to try a different product, the simplest way is to:

  1. Request a refund for your current item under our money-back guarantee;

  2. Place a new order for the product you want to try.

 

 

Refunds

  • Once we’ve processed your request and, if needed, received and inspected your return, we’ll let you know whether your refund is approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still don’t see it, please contact us at service@easmentllc.com.